Shipping policy
Thank you for shopping with Jola Sea Moss! We appreciate your support and want to make sure you know exactly what to expect when ordering from us.
📦 Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.
Please note: During high-demand periods or holidays, processing times may be slightly longer.
🌊 Shipping Method & Delivery Time
We currently ship orders through USPS Priority Mail (or similar carriers).
Estimated delivery time is 2–5 business days depending on your location.
Once shipped, you will receive a tracking number via email to follow your order’s journey.
🧊 Perishable Product Notice
Because sea moss is a natural, perishable product, all gels are made fresh to order.
To ensure quality, please refrigerate immediately upon delivery.
We recommend tracking your shipment closely to avoid extended time in heat or direct sunlight.
❌ Incorrect Address / Lost Packages
Please double-check your shipping information before placing your order.
Jola Sea Moss is not responsible for packages delivered to incorrect addresses provided by customers or for delays caused by USPS.
If a package is lost or stolen, please contact USPS directly with your tracking number.
💛 Returns & Refunds
Due to the perishable nature of our products, we do not accept returns or exchanges.
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos, and we’ll make it right!
📩 Contact Us
If you have any questions about your order, shipping, or tracking, please email us at:
📧 Jolaseamoss@gmail.com]
or send us a DM on Facebook or Instagram @JolaSeaMoss